Returns & refunds

To request a return, contact customer support within 30 days of delivery. Our support team will provide return instructions and the return address after your request is approved.

Change-of-mind returns

Products must be unused, with all included accessories and original packaging complete. Consumable refills must be unopened. For returns unrelated to a product fault, the customer pays return shipping and the original delivery charge is not refundable.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or is not what you ordered, contact us with your order number and a description of the issue. Photos can help us resolve it. We cover the necessary shipping costs for resolving confirmed product faults, transit damage or incorrect items.

How to request a return

1. Contact us within 30 days of delivery with your order number, the item you wish to return and the reason.
2. Wait for the return instructions and return address before sending an item back. Follow the supplied shipping instructions, especially for any fuel or consumables.
3. Send the approved return with its original packaging and included accessories. Keep your shipping receipt.

Do not send a return to the address printed on a parcel unless we have confirmed it as the return address.

Refunds

After the returned items have been inspected and the return approved, we initiate the refund to the original payment method within 5 business days. Your bank or payment provider determines when the funds appear in your account.

Exchanges

For a different color or quantity, contact us before returning your item so we can confirm the available options.